Refund Policy

Due to the nature of cleaning services:

• Services are non-refundable once completed

• If an issue is reported within a reasonable timeframe, we will review and address concerns professionally

• Refunds are not issued for services completed as agreed

Our goal is always resolution, clarity, and satisfaction.

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Access & Property Policy

To ensure smooth service, clients must provide:

• Accurate entry instructions (codes, keys, lockboxes)

• Parking details if required

• Notice of pets on-site

• Working utilities (water, electricity)

Lave Nirvana is not responsible for delays or incomplete service caused by missing or incorrect access information.